For Your Customers, Consistency Equals Caring
Customers who visit your bar will be more likely to come back if they trust you to deliver a consistent experience. The experience you deliver to your customer is your brand. Each platform through which your message is delivered builds your brand, including advertising, social media interactions and online profiles like TapHunter, community involvement, and in-person experience. The messaging across these platforms must be consistent with the style and tone of your establishment and business persona for customers to feel a sense of trust toward your bar.
Offer a Consistent Experience and Stand Out From the Competition
Your businessâ€™s branding contributes strongly to your customersâ€™ feelings of trust because your brand is your direct line to your customers. It is what makes you recognizable to your customers, what resonates with them, what helps them connect to you. Make your brand consistent, and more important, consistently, uniquely you. In doing so, you stand out from your competition. And when you stand out, your customers will recognize you and trust that the experience they get at your bar is one they will only get from your bar.
Trust–plain and simple. When you cultivate trust on a foundation of consistent, dependable experiences at every customer touchpoint (ads, online interactions, in-person experiences, and more) you build a powerful connection between you and your customers that benefits you both.